Privacy policy

Welcome to Pattern Symphony. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our service. Please read this Privacy Policy carefully.

Information We Collect:
2.1 Personal Data: While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This includes but is not limited to, your name, email address, shipping address, and phone number.

2.2 Usage Data: We may also collect information on how the service is accessed and used. This may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Use of Data:
We use the collected data for various purposes, including:

3.1 To provide and maintain our service.
3.2 To notify you about changes to our service.
3.3 To provide customer support.
3.4 To gather analysis or valuable information so that we can improve our service.
3.5 To monitor the usage of our service.
3.6 To detect, prevent and address technical issues.

Data Protection:
4.1 We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data stored on our site.

4.2 Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

Disclosure of Data:
We may disclose your Personal Data in the good faith belief that such action is necessary to:

5.1 Comply with a legal obligation.
5.2 Protect and defend the rights or property of Pattern Symphony.
5.3 Prevent or investigate possible wrongdoing in connection with the service.
5.4 Protect the personal safety of users of the service or the public.
5.5 Protect against legal liability.

Cookies:
We use cookies and similar tracking technologies to track the activity on our service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Changes to This Privacy Policy:
We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us:
If you have any questions about this Privacy Policy, please contact us at support@patternsymphony.com.

Last Updated: 17/07/2023